You’re working hard, but your value isn’t recognized
Does your business start projects without telling IT?
Do you get too many requests that aren’t strategic?
Does your IT department have a generally poor reputation in your organization?
Are you not able to start projects that are perceived as too expensive, because people don’t understand their value?
Why monthly surveys?
IT services improve, while staying in budget
Monthly surveys give ongoing performance feedback
Feedback demonstrates continuous improvement
Creates a culture of service
What gets measured, gets done
Business is assumed to be going in the right direction
The service you provide is so important, it’s measured monthly
Be seen as a business partner in your organization
Your work will be recognized as valuable
You’ll be included in decisions, no surprise initiatives
Resources will be better allocated, and you won’t be short on cash
Enjoy a better project success rate
But I don’t want to bother employees
Actually, users are happy to be solicited to give feedback about IT
It tells them their opinions are important
They feel like you’re interested in what they have to say