Why a Business Needs an IT Team Even When Using Outsourced IT

Meta description: Even when the business is using vendor software, there is need for an in-house IT team for customizing the software and doing more duties.

Do you need to have an on-premise IT team when you have outsourced IT? Well, you might be tempted to say no especially when you consider that many small businesses take IT as no more than just a necessary evil. IT adds a lot of value to business, and it makes all the other business processes possible.

Outsourced IT is much better and much cheaper than when you have everything on-premise. However, this does not mean that because you have a vendor-supported system you should do away with your IT team. You still need to have a fully-fledged IT department.

You see, IT is a very big process and in fact, it has many processes within the process. Thus, to keep everything moving, you must take care of things from your side too and not hitch too much expectation on the vendor guarantees.

Your IT team will ensure network security

The vendor might have the best SIEM system, for after all, they are IT experts. However, while they will give you many guarantees of data safety and security, you may want to think twice because they are not cyber security experts. Therefore, the IT director will have to hire a cyber security expert to take care of the network safety from the end of the business. The truth is that the vendor will be after making money. They will not take care of the security of the system as a team that has been hired specifically for that would.

Availability and performance monitoring

This is another crucial area of your IT that the vendor will purport to offer support for, but you know very well that only the end user (you) can tell when there is something wrong with the network. Therefore, you need an IT team that can be on duty all the time. Monitoring involves so much and therefore you want to have a team within the IT department keeping watch over the health of the network.

Some of the things they will check out for include monitoring the servers, the network, the data storage and much more. Should there arise a security issue within the network, the IT team will correlate and link the dots fast to diagnose the root cause of the problem.

Fixing equipment and network cables

Everyone has seen a guy from IT in a dustcoat running around fixing network cables and stuff in offices. Thus, even if you have the best, top of the range vendor-supported technology in place, for the end users to enjoy maximum benefit and be able to harvest the full potential from the system, they will need to have working computers. Now, many people in other departments know just how to use their computers.

If it is not working, they would not know how to troubleshoot it. In other cases, it has been proven that a bad computer can cause demotivation, which would acutely affect the productivity of that worker. Thus, a business needs an IT team to keep things running smoothly on the ground, to replace worn out equipment and to offer technical support to the end users. The good thing is that when you have outsourced technology, you will not need a big in-house IT team.

The outsourced technology is standard – not customized

In most cases, outsourced technology will be standard and generic. It will not be personalized to meet the unique needs of the business. Even if two businesses are selling the same products and services, the truth is that they are inherently different at their core. Thus, after getting a cloud system, the IT team will customize it to meet the unique needs of the business.

Use the IT team in other ways

It is true that outsourcing technology takes much of the work from the IT team. However, the team members can be deployed to other tasks within the business. Thus, even if cloud is the present and future of technology in business, do not disband your IT department. You will need it more than before.

Posted on October 27, 2016 .