IT starts with the basics. If you would like your IT team to drive business value, then you have to start with delivering the basics first, as you lay the framework for the complex processes that you will implement later on. By the “basics” here, we mean the bare basics. For example, do you know that if a computer fails to start in the morning the productivity of the user for that entire day will be hampered?
In IT, the smallest, most mundane things as well as the biggest, most complex things matter. Since the computer is the most basic of all IT infrastructure, if it does not work, pretty much of everything else will fail. In addition, studies have shown that when a user’s computer fails, it affects them psychologically and they are not able to deliver well on that day.
To the end user, only their computer matters
There is no way that a computer user will leave a good computer at home, with reliable internet connection and then come to work to a poor computer that takes 30 minutes to boot and unreliable internet connection. Such things cause animosity towards the IT team. When a user suffers with a poor computer, the general sentiment is that the IT team is failing, again. Matters like the limited budgets that most businesses give their IT teams do not occur in the minds of the end users.
A faulty computer irks the user, sets their mind on edge and affects their productivity badly. In fact, it can affect productivity such that only 74 percent of the assigned tasks are completed. This is much lower than the productivity when a computer is working just right, which, a study has shown was approximated at 97 percent.
To the end user, the computer that he/she is using is all they know, or care about IT. Thus, if it is not working, they will be moved to think that the IT team has failed. If it works beautifully, they will think that the IT team is doing a perfect job. However, to the IT team, the computer is just an iota of the entire IT process or infrastructure. Behind the scene, there are servers, miles and miles of cabling, internet service providers and so on. It is just the same as news anchoring or programming on TV. What users see and appreciate is the final product, without knowing the number of people and the amount of work involved in making that news broadcast successful.
Powerful computers enhance productivity thus increasing business value
If an IT team would like to build a great reputation, they must make sure that the needs of the end user are taken good care of. For example, upgrading computers so that they work faster and connect to the internet faster enhances the mood of the users, increases productivity and the end users appreciate the efforts of the IT team. Buying an end user a new computer can change the way they view the IT department at large.
One of the factors that hampers the acquisition of new and better computers is the low budget that the IT teams are usually allocated. When the chief financial of a company buys his home use computer at $400, he does not see the need for the IT department to ask for $800 for one computer. Thus, the next thing he will do is slice the IT budget.
But why should an easy thing like acquiring the right equipment affect how the IT team can drive the value of the business? The computer, as we have said here, is the entire IT infrastructure for many people. For example, an accountant just wants to access his spreadsheets, Xero and other accounting software, without worrying about why his computer keeps switching itself off intermittently.