How internal service providers can deliver amazing value.
What is a green elephant?
The term white elephants comes from the kings of Siam (now Thailand) who used to make a present of one of these animals to courtiers who had rendered themselves obnoxious, in order to ruin the recipient by the cost of its maintenance.
Internal service providers are often seen as white elephants: costly and delivering little value. We believe it's simply not true. We can help ISP deliver better value and demonstrate this value to their organization. Turning themselves from a white to green elephant.
How can an internal service providers create value?
How can you add value when you don’t have “real” clients? Whether IT, HR, finance, legal, logistics or other, internal service providers are being asked to step to the plate and become value creators. But how?
Why are some internal service providers considered strategic partners while others are merely cost centres? Why some ISP seem to have limitless budgets while others fight for every penny they have? Personality: the most powerful way to look at internal service providers and the value they add. And it all starts with four personality profiles: the Accountant, the Butler, the Nanny and the Agent.
The importance of personality
Personality plays a role in every type of daily actions, from how your service team handles user requests, from the way you manage projects to the employees you hire. And by aligning your personality to the need of the organization, you can become a real strategic partner.
To explore and explain the role personality plays in every day action, Simon Chapleau looks beyond internal service providers, delving into behavioural and social studies, psychology and marketing, as well as conducting in-depth interviews with internal service providers that succeeded at becoming value creators.