Internal service providers literature is flooded with articles on alignment. Yet, most of them focus on governance (making decisions). While governance is an important part of alignment, it is only a small one.
Alignment goes much further than governance, it includes that actual behaviours of the team. We’ve identified three different types of alignment:
Team alignment: Departments are made of individuals. Does the team members share the same vision of their role in the organisation? Turns out, it is often not the case.
Vision alignment: Does the team share the same vision than their leader? This is especially problematic when a new leader tries to put in place a new vision for the role of the department. Lack of alignment results in the leader saying one thing but the team doing another.
Business alignment: Does the role of the department matches the expectations of the business? If the business expect an ISp that will do what is told (what we call a Butler), they will be severely disappointed by an ISP that wants to take a leadership role in pushing forward new solutions (what we call a Nanny).
Alignment includes the daily behaviour of the team and their leader. Are you aligned?